Job openings for collection officer in gaya khagaria bhadrak bhubaneswar

Key responsibilities:

€¢ Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.

€¢ Review cases with FOS / TL and work assignment basis the disposition code.

€¢ Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

€¢ Receipt book & Repo kits allocation and auditing periodically.

€¢ Agency billing closure within 60 days of the work completed month.

€¢ Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.

€¢ Handling collection/repo-related customer service issues/escalations.

€¢ Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.

€¢ BKT resolution with agency and FOs level needs to be tracked & reviewed.

€¢ Flow rates to the next BKT need to be restricted on the location you are handling.

€¢ Remove the non-performing FOs, recruit a fresh team and train as and when required.

€¢ CRM queries need to be closed as per the TAT assigned.

€¢ RCU audit queries must be reverted before TAT and implementation of committed action at the field level.

€¢ Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field.

€¢ HHT 100% utilization and report to be submitted to ACM / RCM regularly.

€¢ HHT not working need to be informed to the IT team for need of support